Customer Support
Our Promise To You
It is our aim to provide you with a selection of high-quality electromagnetic protection products that meet your expectations. We do not wish to sell you something you do not really want or need or is not as it is described. We also try to keep our shipping costs down to a minimum (see below). We trust you will have a good experience viewing and shopping with us, and dealing with us if you need any help.
Secure Shopping
We provide you with an easy way to order and pay for your purchases using the payment services provided by PayPal, plus a 30-day money-back guarantee if you are not satisfied. Please see below for more information about our guarantee, our return policy, accepted payment methods, shipping charges, and an easy way to get answers to any questions or problems you may have.
Accepted Payment Methods
We use PayPal to process payments. This means you can pay with your PayPal account, if you have one, or if you do not, you can use PayPal as a guest and pay with your debit or credit card.
Online Orders
To place an order from this website just click on the Add To Cart button for each product you wish to order. If the product has variations a drop-down menu will appear. To order more than one of the same product click again on the Add To Cart button for that product.
When you first click on an Add to Cart button the shopping cart will appear at the bottom of the page with the product you have selected added to it. The shopping cart will then appear on each subsequent product page you visit and the cart will update if you add further products.
You may edit your shopping cart before checking out if you make a mistake or change your mind.
When you are ready click on the “Checkout” button to complete your order.
Shipping will be added during the checkout process.
Phone and Email Orders
If you wish to place an order over the phone or by email we can send you a PayPal invoice containing a secure link for you to pay. You can either pay with your PayPal account or if you do not have one, with your debit or credit card. Alternatively, you can send us a check or money order. We will send you our mailing address where you can mail your payment. Please make your check or money order out to Andrew Wheeler. Unfortunately, we can not accept card payments over the phone or by email.
Our Guarantee
You have 30 days to try our products – you may return a product purchased from this website for a full refund up to 30 days from the date you receive it. Any returned products must be in their original packaging and condition. Our electromagnetic protection products can be easily removed and replaced back into their packaging (no bubble packs here!), and our small tabs will actually work without having to be removed from the small plastic bags they come in. If you are returning any of our small tabs please wrap them in some bubble wrap. If you are returning a larger or more delicate product, such as a Crystal Catalyst Pendant or an Energy Harmonizer, please use a box with plenty of padding for more protection. We do not accept returns that have previously been stuck down using the adhesive pad on the back of some of the products. If you need to adhere a product to a surface please temporarily use a piece of tape until you are sure you wish to keep it.
You can find our return mailing address on the packaging your order arrived in and on the packing slip that will accompany your order, or you can obtain it by sending us an email.
Shipping Policy
We are currently only shipping to destinations in the United States and its territories, and use either USPS First Class or Priority Mail. Sometimes we have to order stock from the manufacturer which can take two to three business days, so please allow for up to ten business days for delivery.
Once we ship your order it should take between two to four business days to reach you, including Alaska, Hawaii, and Puerto Rico. Please note that we are not set up for overnight delivery, so please plan ahead and allow extra time for bank holidays and other holiday periods where there may be a heavier volume of mail than usual. We will advise you of a tracking number when we ship your order.
If we feel we are unable to get your order to you within the times mentioned above, we will contact you to let you know.
What will my order cost to ship?
We currently charge $7.00 for shipping, irrespective of the number of products ordered. This includes insurance, if necessary.
Questions and Problems
If you have any questions about our products, about ordering, or any other problems with our website, please send us an email.
Our Office Hours
Our office hours are generally Monday through Friday, 10:00 am through 5:00 pm, and from 10:00 am through 4:30 pm on Saturdays. We are located in the United States Mountain Time Zone (GMT minus 7 hours). For example; if you live on the East Coast of the United States you will be two hours ahead of us, so please bear this in mind if you call us. We will make every effort to return your call or email within one or two days from when it is received.
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